Frequently Asked Questions

read some regularly asked questions

What is XfilesPro?

XfilesPro is advanced file management & external Cloud/On-premise storage collaboration solution for Salesforce that can automatically store all types of files & email attachments in the external storage.

Is XfilesPro a storage provider?

XfilesPro is not a storage provider. It works as a connector to integrate the Salesforce app with any external storage system.

Which external storage platforms XfilesPro supports?

XfilesPro currently supports Cloud platforms such as AWS S3, SharePoint, Google Drive, OneDrive as well as On-premise systems like SFTP, SMB & Network Drive.

How to use XfilesPro?

To use XfilesPro, please follow these four simple steps. (1) Visit AppExchange & Install XfilesPro App, (2) Setup XfilesPro Components for desired objects, (3) Configure (Integrate) your external storage, (4) Upload files to the external storage.

Who can use XfilesPro?

XfilesPro can be used by any Salesforce user, however this is primarily an Admin app.

Do you offer a free trial?

Yes. We offer a 15-day FREE trial. Please install the app from AppExchange to start your free trial.

What is your support team availability?

Currently we are offering support from 8:00 AM to 10:00 PM IST.

Is there any file size limit for a single file?

It depends on the external storage. If you have any specific storage of your choice, please write to us for more information.

What is the Support Process of XfilesPro?

For any type of product related support, please write an email to [email protected]

Where can I get the Setup Guide?

Please visit docs.xfilespro.com to get the setup guides.